MayCad Troubleshooting

 

MayCad chashes frequently and/or 3D geometry look odd:

 

We had changed low level rendering algorithms and that improved application video performance by over 120%. However, some older hardware and some video drivers do not support all required functions.
If you experience unstable MayCAD behaviour, follow the instructions related to "Legacy" version found on this PAGE

 

If the WWW export and standard export do not work (server does not respond):

 

- In folder C:\Program Files (x86)\MayTec\MayCad\ or wherever May-CAD is installed find the file: framedesigner.exe and check the date of that file, it should be at least 31-03-2014 Also, check properties of the file, it has to have "Digital Signatures" tab.
If the date is older or if there is no "Digital Signatures" tab, uninstall May-CAD and download a fresh one from here: DOWNLOAD MayCad

 

- If the above does not help. Please verify with your IT department that your anti-virus or firewall allow access to maytec-cad.org and may-cad.org.
Even if you see the test page in your browser it does not mean that your network allows non-browser applications to access the site.
This anti-virus/firewall issue is the most common reason for exports not to work.
If after the "Server unavailable" message box is closed you see a short message containing "HTTP 500 error simply try the export again in a few seconds. Error 500 is raised when our server is busy.

- If your network permissions are fine and the export is still not working, please contact us at one of the e-mail adresses below.

 

Attention:

Some anti-virus companies do not let the software developers to "whitelist" the software, but they will act if their anti-virus users ask to whitelist certain programs and URLs.
Please contact your anti-virus provider and ask them to run an audit and "whitelist" our software and sites. Thank you.

 

MAY-CAD-application falls to start after the Installation:

 

Several reasons can affect MAY-CAD.
- Ensure that you provide MAY-CAD application with the same network proxy settings as your web browser
- Check if the following web URLs are allowed by your network/firewall/content filter/antivirus settings:
Allow access to: www.framexpert.com this is where the part database is located
Allow access to: www.maytec-cad.org this is the server that will process your export requests

 

 

For assistance and online training please feel free to contact us:

In Europe:
Hotline: +49 / (0) 8142 / 6540 – 154
Email: cad@maytec.de

In North America <small>(provided by FrameXpert Inc.)</small>:
Hotline: 1-855-561-4610
Email: support@framexpert.com